Panda Express

Every time I come here they have a new procedure in place. Fine, no big deal, but at least don't be rude to the customers when they don't know where to go. Today I placed a take out order. I got a call from this place saying they didn't have any veggie rolls and the lady basically announced she would give me crab rangoons instead, without asking if that's okay. I told her I cannot eat those and to just give me a refund, to which she responded "I can't do that but I can write your name down and next time you come in we will give you the veggie rolls". That was the dumbest thing I have ever heard. The food is mediocre at best and the rudeness of the employees is not worth the hassle to come here. Plus their whole vibe is rude. The manager is extremely rude over the phone if you ask a question, the staff is always yelling at you, and last time I went (since that was the only thing I could stomach), they had closed off the bathroom area so some guy could sit on a computer and pick his nose

This particular Panda Express location seems to be the only one that has good quality control out of all the locations I've visited over the last 2-3 years. The noodles here always seem like they are freshly cooked! Other Panda locations... not so much. Long, fresh strands of noodles here with minimal cabbage. Other recent Panda locations: reheated soggy slop with bits of noodles, all cabbage, & all covered in oil. The Orange Chicken & the Teriyaki Chicken that I ate from here MANY times over the last 2-3 years was always amazing! Drink machine awesome, location always clean. Good parking & in a really pleasant part of Lombard.

Lady refused to open the door until 10:35 AM, even after I knocked multiple times. Went inside to order and I was told the food wouldn’t be ready for 30 minutes! Ridiculous. Never coming back here again.