Pagliai's Pizza

Pagliai's is probably my favorite pizza place in Johnston/Urbandale. Their thin crust is what I've always considered "normal" pizza. It's not crazy thin, but it's not like eating a loaf of bread, either. Their sauce and toppings are great, as well. In fact, if I were rating Pagliai's on their pizza quality alone, I'd give them an easy five star rating. My only issue with Pagliai's is their delivery. Something's always weird. A side item gets forgotten, or the delivery is substantially late, or the pizza arrives cold. In my most recent experience, I ordered online. Their "tracking" website is a complete fiction, linked in no way to your actual delivery. It's simply a map, showing your house, and their store, and the estimated delivery time. When that time arrives, the site declares your pizza delivered, regardless of the actual situation. So, I ordered a pizza, was given a delivery time, and 15 minutes after the delivery time (and after the website told me that the pizza had a

The service was amazing the moment you walk in the door! Our server, Kim, was spectacular! She was quick about getting drinks and food and she made sure we had a good experience. Definitely will be going back!

Not the most accommodating place. When we were being seated they took us to a table with chairs, given that there were several booths open we asked if we could get one of those. The host was very unsure if that would be possible, after offering to wait for a booth to be cleaned they were able to seat us in a booth. When we went to order food my sister wanted to order 12" pan pizza but was told the smallest you can do is 14", no problem. My other sister asked if they could put a little pesto sauce on with the regular red sauce and it was like we were asking them to defuse a bomb. When they finally brought out our food her pizza it was a double crust instead of a pan. When we asked about it the waiter just said oh it must have been put in wrong...and that was it. He was friendly but all of the staff that we interacted with was kind of clueless. The pizza itself was alright but for 4 people at $100, I would have been better off buying 3-4 frozen pizzas and skipping the long wait and medi