Original Tommy's World Famous Hamburgers

What a horrible experience I had yesterday. I was exited to eat Tommy’s. I went in at 9pm and ordered for me and my family who decided to dine in. We ordered, people came and went, we began to question the issue . Almost 30 minutes went by and yet no food. I got up and demanded a refund . Horrible service and experience. The staff thought it was not a big deal, they didn’t even apologize for forgetting my order. I am so disappointed

The place is always clean when I come here. but the only thing that I would like suggest is that on hot days like today September 4, 2022, the restaurant should be provided with a better AC unit for 109 degrees days like today and that’s why I give 2 stars. Several customers were complaining how hot it was in there. The restaurant lost at least 10 customers during the time I was dining in because it was too hot to dine in. Thanks for the great food and service.

English not spoken here. Went there today to get a chili burger. It was a hard time for them to get my order right (burger with extra onions). Three people couldn’t get it even though I said many, a lot, extra, and even tried to use sign Language. None of them spoke English. Even if they don’t speak fluent English at least they could learn the lingo for a burger establishment. Bad customer service.