Ono Hawaiian BBQ

Alright, I just want to start by complementing Ono HB on their overall flavor and consistency, great Bbq chicken! However, in recent times the service has been lacking, and I am sure it has to do with the supply chain issues and the subsequent labor shortage. Please work on that. Examples: Order errors Wait times Employee accountability.

We just had a terrible terrible nightmare here ! At around 12:30 Jun 10, my husband came ordered mix BBQ plate, he brought it home and found it was teriyaki chicken ! We drove back to store, wished to straight it up. End up they didn’t replace the food we ordered . One staff was ready to replace us the food we ordered, then there came the Ms.Zeta—- she took the food back from us , insisting paying extra to get it ! That was some one made mistake, took our order wrong, now we had to experience the bad attitude from Zeta,whose attitude is like doubting us replace chicken for mix Bbq ! All we need is a good apology & straight up our order ! We walked out with no food. And no never going to this store. Good day ! Ms. Zeta

This place gave me food poisoning from their chicken I've been in the hospital for 2 days this place was the last thing I ate. I got 2 plates one for myself (chicken) one for someone else (beef) the beef plate had hair in it.