On The Border Mexican Grill & Cantina - Mall of Georgia

We came here on a Friday around 1:30 pm. It wasn’t that busy, but they were very short-staffed. Casey was our server (and he was bartending). He did an excellent job and was very friendly. The strawberry shaker drink was much bigger than expected and delicious. The appetizer shrimp was spicier than expected but good. The lunch chimichanga was good; however, it has always come with lettuce, sour cream tomatoes, and guacamole at every location I’ve ever gotten it at. I asked for some sour cream because there was none. I was charged 99 cents. In my opinion, no side should ever cost more than 50 Cent; however, in this case, there should be no charge because it should be included as part of the meal. The rice had excellent flavor but it was hard so it was either undercooked or dried out. The beans were watery. The chips were stale or undercooked. We got empanadas to go that were delicious. We used to come here years ago and they had happy hour and mini chimichangas that we loved~wish they’d

This was an awful experience. The restaurant was dirty the bathrooms were absolutely atrocious. The food was terrible. We both ordered the grand Taco salad with beef. There was no beef, the taco shell was very cold. The salsa was sitting on a counter in their kitchen wirh out any wrap on it. The chips were full of oil and salt, they were so greasy my husband tried wrapping them up to get the grease off to no avail. We paid the bill without eating . Told our serve how awful it was. She still brought the entire bill out didn't apologize nothing. Strongly recommend not going here ever.

This was a very unfortunate experience. I have always loved On The Border, however my experience at this particular location was subpar, to say the least. Staff was friendly and nice, overall. Food was barely palatable. I understand the “lack of workers” but this should not affect the quality of food I have come to expect from this franchise. This location could use an awakening from ownership, or be expecting doors to be closed up.