New York New York Pizza & Pasta

5 stars for great pizza with great options. But 3 stars for their ordering process. We’ve ordered several times and the app can be frustrating. Tells you how long it will be and you get there and you still have to wait another 10-15 min. Love the pizza so it’s worth the wait.

We used to love this place. The food quality and portions have drastically gotten worse over the last couple of times we have ordered here. We still kept giving it another shot because we originally really liked it. The food is consistently cold and takes a very long time to arrive. Items are always missing. If you try to call a resolve anything the customer service is extremely poor. Tonight was last try, and sadly we won’t be ordering here anymore. They did not give us our meatballs with our spaghetti or the orange soda we ordered and we called to see if they would be able to send someone out to drop off the items. They accused us of lying about it and said they can make us another spaghetti with ONE meatball and I can pick it up but that’s the best he can do. I said I paid for orange soda and a side order of meatballs and He said he knows for a fact he put meatballs in the spaghetti. I am sure the driver did not open my meal as it was tightly packaged at the bottom of the bag. Disa

Disappointing pizza. not ny crust but soggy and unappealing. unfriendly staff, not rude per se but not friendly. the man in front of me was made to wait for his ready pizza while the man at the desk walked away to take new orders via phone. it wasn't quick. no one even said we'll be right with you... also srooge-like with giving parmesean. guess I'll keep making my own pizza