Moe's Southwest Grill

Wife went and got a taco kit and an extra side of quest for dinner. Gets home, no extra queso. Wasn't going to go back for it, so called to see if I could pick it up next time I was there in 2 days. Manager rudely informed me that he personally packed the order and there was no way he could have forgotten it. Refused to give me what I've already paid for. Theres two other Mexican options in market square, one literally across the road. Ill go to either of them before ever setting foot in moes again. This isn't the first time this has happened, but it will be the last

The last two times I came in they were out of some food, there chips tasted stale, the drink station was dirty, and food didn't taste hot.

I know times are hard but I didn't think this bad.... This is now the 2nd time I ordered a cup of queso and they don't even give you enough chips to finish the cup????