Moe's Southwest Grill

Our home wrecker bowls were good and filled. Just missing a few things. Didn’t get olives, cucumbers, or sour cream when we specifically asked for them. Wait time was a little more than what we thought it should’ve been, and we didn’t get napkins, salsa, or utensils. Had to make two trips back inside to get what we needed. But as I said, the food was good.

They are always understaffed when I come here. When we came in (at typical dinner hours) I only saw 2 employees trying to do everything. (Cooking, serving, collecting payments, cleaning, preparing orders for customers in-store and getting online orders) Which sucks when you're coming in to order to-go dinner for 6 people and the line behind you has to wait for the poor guy to make all your stuff. Despite having to work their butts off, the staff were great and hopefully no one blames them for the slow line. I'm sure they'll give the typical "no one wants to work so we can't find employees" response, but to that I'll say some restaurants don't seem to have this problem and some do. So what are they doing different?

Hey guys so I was in Jacksonville Florida visiting my in-laws and I absolutely don't know anything about Florida so we were trying to make a group decision regarding what we are all going to eat for lunch in with me being a picky eater I prefer more of a healthier choice and everyone was giving me suggestions and we drove past Moe's I remember this establishment from a episode of Undercover Boss on television I was watching and I thought it was so cool that the staff as soon as you walk in cheerfully greet you by saying "welcome to Moe's" that wasn't just it the location I went to was so clean I mean everything was sanitized down to the T bathrooms were very fresh the staff help me make the best choice for my order which I want to say was very good so I ordered a chicken protein bowl with pinto beans guacamole brown rice no cheese or sour cream I was so blown away by how great my experience was when I visited always said from watching undercover boss that one day I'm going to visit on