Mellow Mushroom Charlotte - Ballantyne

Sat down for pizza and some pretzels. We ordered them at the same time, but our pizza arrived before the appetizer. The staff said something happened with the system and the rest of our order was never made because the receipt got thrown away which was fine no big deal. Then the manager came and apologized and offered to give us a desert on the house, which we accepted. However, when the bill came we got charged for the cookies, which they didn't even deliver until 10 minutes after we had finished signing the check. When we asked about why the cookies were being charged the staff said the cookies were not included in the total. After double checking the receipt the cookies were in fact charged and we didn't get them until 2 minutes before they closed. The food was good but the service left something to be desired.

This was the second time we came here for a team outing and it was just as good as the first time. The décor in this place is one main reason why you should come check this place out! The hippy/funky fixtures give an awesome esthetical vibe, and the service is very friendly. The two times we've been here, we had a great experience. The food was fresh and delicious! I'm a vegetarian so I was a bit nervous I wouldn't be able to find something I could eat but there was lots of options! They have happy hours which gives you great prices on delicious drinks. I got a red sangria for only $4! Had me feeling a little giggly which was a deal for me only being $4 ha-ha. It’s a great place to take your kids and have a magical experience with awesome food. I saw lots of families in there and all the kids seemed to be having a good time, so I'd say this is a perfect spot if you have a family! Fun for you and the kids which is a win win! We will be back whenever we have another team outing!

We've been to Mellow Mushroom restaurants across the United States and they've been delicious, laid back and lovely. But this one provided a horrible experience all around. We ordered two gluten free pizzas and a regular pizza to go for my Dad. My seven year old daughter threw up after eating her pizza in the restaurant (on her plate) and we thought it was because the burnt, overcooked pizza got stuck in her throat. But my mom and I felt sick later that evening so we're pretty sure we all got sick from the food. Some manager- type looking person came by our table and asked how everything was going and when I told him our pizza was too hard and overcooked to eat and my daughter threw up from the pizza, he simply said that's how we always cook our GF pizzas and asked if I wanted him to cook us more pizzas. As much as I appreciate his attempt, we lost our appetite trying to eat the junk they served us the first time. Over $50 wasted on an awful experience. I will make pizza at home that's