McDonald's

I come here every Saturday for lunch. They have good service, this is the only location that has issues with my free points, I use them to get free kids meals on the app. If I don't order nuggets then it charges me, I have a kiddo that doesn't like that.

I came here late at night after moving all day. Now normally, I would give a McDonald's 4 stars when I get good service, especially for a national chain. It's what I expect. They get 5 because not only did they take my order in the dead of night, they were professional, and efficient. They asked me to pull ahead to take other orders as mine had to be made fresh and the manager walked out with my food and made sure it was hot. They took all the necessary precautions and if you are in the area, I am sure the staff will not disappoint.

It's McDonald's - I don't expect much from the restaurants - but basic customer service at any fast food restaurants is somewhat expected. Today, I got charged for an order I placed through the app - apple pay notified me of the charge, but the order didn't actually go through. So I explained my situation at the drive thru and no one was able to comprehend my inquiry. They attempted to respond but what I gathered was that they couldn't do anything about it and had me reorder - which meant I double paid. It's not a big deal since I can just dispute the charge with my bank, but the fact that the supervisors or floor managers weren't able to communicate with me in simple English is dissapointing.