McDonald's

The team at this location got much better several months ago. I started coming to this location again and loving it. Then the adopted the new McDonalds standard inside layout. This layout affects service and speed. Dropped from 5 stars to three. What were they thinking?

It truly boggles the mind how incompetent this particular location can be consistently. It obviously is a management issue because they constantly struggle to provide the most basic service that is pretty standard at every other McDonald's. On top of being incredibly slow they make every car drive up and inefficiently wait for someone to bring out every order even when there is not a backup or line. Management might be the worst I've ever seen at a McDonald's and this was the case well before the pandemic.

I ordered 2 triple cheeseburgers, along with other things. They didn’t give me a receipt to double check my order, or leave the order up on the screen long enough for me to double check, I even asked for a receipt and they said their printer wasn’t working. I received two single cheeseburgers, and when I told them I ordered triple cheeseburgers they said to keep the single cheeseburgers and they will fix it. Then the manager says that I need to pay for triple cheeseburgers and give back the others, after The other workers said to just keep them , I had already given them to my kid. I am so angry with how they Acted as if it was my fault, when I clearly ordered correctly.