McAlister's Deli

I will not be going back to this location. Terrible, terrible, terrible service!!!! I feel badly for the people who have to be at the register because it's usually one person with 5-6 kitchen employees goofing off, listening to music, talking, and messing up orders. ALWAYS gets my order wrong-I place my orders online so it's literally written out. We only eat there because its close to my house, but I refuse to pay over 10 dollars for a sandwich with 2 pieces of meat, at best with a little lettuce and mustard (Italian is what I usually order). Don't even think about actually getting a pickle with your meal, they never put one in when you ask for it. I understand staffing is an issue but most places in Hiram are not staffed well and are at least apologetic for the inconvenience.

Ordered a $12 chef salad and its the size of a side salad. Absolutely ridiculous.

I like McAlister’s restaurants but this location seems to always drop the ball. Because I live nearby I have visited several times. I always place mobile orders and there’s always something wrong so I don’t think I will be visiting this location anymore. On 12/26 I placed a mobile order for a veggie spud with extra broccoli. If you’ve ordered this before then you know the broccoli is supposed to be chopped, and the cheese is supposed to be rotel, not shredded cheese. They gave me big stalks of broccoli, they were old and looked like trees growing out of the potato. And there was shredded cheese all over, not Rotel. On top of that I had to wait 20 minutes after the promised ready time to get my order, even though I was the only car in line at the pickup window. Also, this location could do a better job in giving the proper customer service training to its employees, subpar.