Marco's Pizza

Ordered a single large pizza, and they said it would be 45 minutes to an hour, ended up taking OVER 2 hours to arrive at my place of employment which is literally less than a mile from the Monroe street location. Called around the 90-min mark asking what was going on and inquiring about a discount since it was late (not even asking to get it for free), absolutely nothing was offered, just "Sorry." If you're so busy that it was going to take 2.5 hours to arrive, then just say so in the first place, and I would have arranged to pick it up or go elsewhere -- I understand firsthand how busy pizza places can get, but this was just unacceptable, especially considering it was a half-mile delivery. Come on people, you can for sure do better...

DO NOT ORDER YOUR PIZZA HERE! Not only are they ride but the manager doesn’t even know the difference between the owner and a driver. SMH! I ordered a pizza online and it says I added pepperoni yet what I got was a cheese pizza when I called the manager to get it corrected he was rude and told me that it did not have pepperoni and he could get me another but would have to charge me, I offered to take back the cheese pizza (I was not looking for any freebies) and he said ok, I had to hang up because I had a patient, when I called back I let him know I would be there soon and would just like a refund and he said ok. I get there and that’s not what happened he told me he could not do a refund and I could talk to the owner he then pointed me to a gentleman who said he was just a driver and his brother was the owner! REALLY?!?!? Not only was the manager not man enough to talk to a woman about this situation but he then lied to me about who that guy was then they both decided to argue with m

What a dramatic downturn. Consistency has always been an issue here. Sometimes it’s amazing others it’s utter trash. Tonight was my 3rd bad pizza in a row. Considering the prices have gone up 3-4 dollars per item I expect perfection. Very sad because I’ve always loved Marcos.