Maggio's Pizza

I share one star because I called today at 12:15. On their flyer which I received in the mail states their address is 140 exchange street, chicopee, MA 01013. It says express delivery to all of chicopee, parts of Holyoke, springfield, west springfield, & south Hadley. I called. I live 3.5 miles on the same road about 9. minutes from their location. I asked for delivery and two times he told me they do not deliver to me because I’m more than 5 miles?? But yet they deliver to West Springfield? All three numbers on the flyer go to the same person. I am absolutely dumbfounded and glad I won’t be wasting my time or money on such a business. I don’t mind coming to pick it up but my two year olds nap will have to be pushed back, too bad he didn’t offer to even do a discount on coming in store (again less than 9 minute drive) to pick it up. I tip well over $1 which is their minimum and I wanted over $10 worth of food which is their minimum for delivery. Again. Don’t waste your time.

I ordered $42.55 worth of food. Everything was ok except for my dish of shrimp scampi. Instead I received chicken ,no shrimp. When I called to get it corrected I was simply shocked. I can hear a man yell at the young lady over and over. I felt bad for her. She offered to take care of my order and would have it delivered in 20 min. I then received a call from the manager "man who yells at employee's". Ohh I am sorry Sir. We did not even have shrimp to make order and it was the young ladies fault. How about I owe you a free shrimp scampi. I called today and was told manager is not here yet, I'll have him call you. Hours have passed by now. I feel like they didn't even care about their staff or me. I don't know if I'll ever order again, and I most likely will tell friends and family not to either.

Bad customer service, very rude & disrespectful staff. Ordered something off their menu, when delivered i received the wrong order. I simply called to explain my order was incorrect. The guy began yelling at me over the phone & told me i was wrong. He then continued to say he repeated my order 5 times , which never happened & said they do not have that grinder on there menu? But charged me for it ?. Apparently they don't know there own menu! I will never order there again.