Lou Malnati's Pizzeria

So excited to get one near home but have ordered 4-5 times since they opened and have been disappointed every time. App will say it’s ready, wait a long time after going in and paying for them to bring it out. Staff very disheveled and disorganized (thought maybe a learning curve at beginning but 2 months later same thing) Pizza crusts always too blond and under-cooked. Today crust was wet (left off behest to avoid this) Sausage tastes old. Not the same as other Lou locations. Bummer **update: The manager of the store contacted me after I posted this review and asked me to give them another chance, offered me a free pizza, and told me to contact him directly when I was ready to order it because they do have new ovens and they do have a lot of issues with undercooked crusts. Happy to report that I did as he asked, and got the pizza that I always was hoping they would make. All I have to do is contact him directly every time I want to order a pizza to make sure it’s cooked correctly

Terrible delivery times, it’s been close to 2 hours and still no driver in sight ???? and waiting. My advice, They should take that delivery option from online ordering, so they don’t lose anymore customers. I wish I can order online from Palatine store, never had a problem like this there.

We were very pleased with our classic Chicago deep dish pizza. Izabel was kind and knowledgeable on the phone. The pick up time was on target. No complaints and only compliments for this Lou Malnati's location. Elk Grove is the best for dine in meals. From a long time customer. Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 … More