Lombardis Pizza & Grill

First time here and the food was good but not great. I ordered the old bay wings with fries and drink. The wings were fired okay but the lemon pepper season with missing. I would order again but next time I'll asked for extra seasoning.

Food is good but that does not make up for the customer service. It's legitimate hotdog water. We found a small staple in our pizza and when we complained about it to the manager, he accused us of lying and that he didn't believe us. He then insinuated that we were only making a complaint because we were trying to get free food. They sent someone to retrieve the "evidence" as if they were NCIS and when I asked for the manager's name, they pretended to be oblivious and not know it. How, and I mean, HOW DO YOU NOT KNOW YOUR MANAGER'S NAME. They were clearly trying to lie about information when we have been patient, transparent, and truthful to them. My friends and I loved this restaurant and would order here every time we had a party so the money was never an issue. Getting free food after a complaint is not who we are as people. I understand that the manager had his reasons to be skeptical, however, it was the lack of accountability and poor service that we received that makes this plac

Am staying at a local hotel and they offered Lombardi's as one of the places that delivers food to the hotel. Called to place an order. Guessing that the person answering must be new as he couldn't answer my questions about certain menu items, but he didn't pass me to someone that could answer for quite a while so that was frustrating. He was also hard to understand, adding to the frustration. They should have someone familiar with the menu and easy to understand on the phone. I had to wait over an hour for my food. I think it was 70 minutes. When ordering, I stated my room number to him and asked for my food to be brought directly to my room. I checked with the front desk that this would be allowed and she said yes. When the delivery person came, he called saying he was in the lobby. I directed him to come up to my room and repeated my room number. Figured he would be up shortly. Waited quite a while. Called the front desk and they said there was no delivery person there.