Jersey Mike's Subs

Jersey Mike’s in Derby is an excellent location for the RT8 exit 16, 17 area, retail shops, and a hospital nearby. The staff were really nice and the service was quick considering plenty of other customers. The number 7 sandwich was fresh and delicious and enjoyed with a cold root beer.

I called Jersey Mike’s several times as I was on my way to Panera bread to place an order but not one person picked up after the 6th phone call and completing my order at Panera finally someone picks up and puts me on hold and never picked up, at this point I drove their went inside you have 5 employees working and not one person can take an order on phone is quite ridiculous, then when I mention it to the girl she said sorry the grill was busy, so because the grill was busy you don’t pick up phone, then you have the 2 gentlemen at the grill laughing which I don’t find funny at this point, very unprofessional your employees will not last in the corporate world with that type of response. Then when I ask the girl at the register for a name of manager she says our manager is out right now due to family issues, so is their not a manager I can talk to, oh just the call the store ok and who do I ask for. She now tells me Tom , well Tom I will be calling you tomorrow ,Very Poor customer s

Typically love Jersey Mike's (I'm a regular in Watertown) but was turned away in ANSONIA 8:38pm on a Monday due to being "closed".... Neon "OPEN" sign lit, and door sign said they close at 9... As someone who worked in serving industry in my youth, this is unacceptable. Not the first time service at this location was lacking.... Won't return to Ansonia.