Jack in the Box

Placed a "Delivery Order" through the app. 1st issue: Oddly enough, it sent the order to Waxahachie and I live in Midlothian. I checked, the Waxahachie Jitb is 9 miles away and the one in Midlothian is only 7.9 miles away. 2nd issue: HALF of my order was missing!! I ordered 6 tacos with NO lettuce and extra cheese and received 2 tacos WITH lettuce!! Ordered a meal with a burger and larger curly fries and received NO large curly fries. And the burger I DID receive was missing a patty! I called the restaurant and was told by the manager, Jermaine, that all he could do was a refund BUT I'd have to physically be there for him to do it! I asked if they could just send another driver out with the other half of my meal and he said I would have to physically be there to receive my refund!! BEYOND ridiculous!! Worst experience with Jack in the Box I've ever had! Wouldn't have happened if my order would've gone to the Midlothian Jitb, they have never messed my food up! In fact, no fast food rest

Fantastic service! Fast and very polite and food was sooo fresh! It has been years since I had fresh food like that through a drive thru. Definitely A++ I make the 6 hr drive through here often. We will keep coming back for service like this!!! We can't say THANK YOU enough! Please make sure your employees get a sincere thank you from home office. They DESERVE IT! we went through at 23:13 Sept 22,2021 Store # 3785 Order # 101 P.S. Seriously, I frequent Jack in the box all over Texas. This is the BEST I've found ❤ Did I mention that they did this great of a job being short handed?! ????

On a Friday night at 9:45 I waited in line to order a milkshake only to be told it was not available because they had already cleaned up the machine. I had to continue to wait in line until everyone in front of me got their food since there is no way to go around. Don’t understand how a place open until 2am can stop serving milkshakes over 4 hrs prior to closing. Once you are in line you are locked in. It’s DQ from now on.