Jack in the Box

This place is the reason I will never eat at this restaurant chain ever again. Don't go here or they will rob you. Paid for food never received it. Happened two times at different locations in different states. It is not a coincidence.

Came to have lunch with mom and four kids. It was a last minute lunch and I don’t live close to this locations but the kids were hungry and I was strapped for cash. I could not believe the sight of the restaurant. Every singe table was covered with trash, crumbs and greasy fingerprints. I the door was grimy and so gross. I immediately asked to talk to the manager. A young man came out and I told him about the problem. He said, “then eat somewhere else.” I couldn’t believe it. I asked for his boss’ name and number and he refused to give it to me. He was not wearing a uniform or name tag. The other employees seemed very nervous. And ignored me when i asked them for help. I did leave after arguing with this “manager” who clearly didn’t care about anything. I reached out to the corporate office with no response only the one that asked if my problem was solved to my satisfaction. I emailed them that it was not and that I didn’t hear back from anyone. Again, not response. The Glendale Jack

Twice on different dates I've ordered from the Jack app and when I've arrived to pick up my order they didn't have the one of the items ordered and already paid for. Didn't want a substituted item and was told there's nothing they can do and that I would have to cancel/refund it from the app myself. There is no way to do this and I've sent in the issue from there website including date, time, location, order number and what I was charged for and didn't receive going on 4 different times now with the first one being about 3 weeks ago. No one has made any attempt to reach out to me, offer any type of resolution or give me my money back nor credit my account. Don't know why the app allows you to order items that aren't available and if you do there is nothing anyone or yourself can do to correct the issue of being charged for something you don't receive. It feels like there literally stealing money from me and they shrug there shoulders about it like it's no biggie.