Jack in the Box

I ordered a combo for myself, and a few other items for my wife for dinner. I came home to find that my fries were missing. Then I tried calling to see if I can go back to pick up my fries and nobody answered after multiple calls. Disappointing.

I had a Bacon Swiss breakfast sandwich which was luke warm. Nothing like a cold egg, barely warm sausage and a cold slice of cheese on cold toast.

Please answer my question: Does JIB have any requirement about how soon a customer MUST show up after clicking on "Prepare Now" in the app??? For me, I don't mind food hot or cold. Yesterday I showed up 30 minutes after clicking on "Prepare Now". After telling the manager/owner my name, he glared and SCOLDED me "That's too long time!" Has any customer including me ever shouted at you when we wait too LONG for our "FAST" food during your busy hours? We don't even complain. Then how dare you be so mean and rude to a customer, when I already paid and you didn't lose anything? BTW, this is not my first same experience with the same person. This uncivilized guy has been here since about 1 year ago. I love JIB's food, just feeling ashamed for JIB to allow such a manger/owner who has disappointed JIB's lovers and destroyed JIB's reputation.