IHOP

Only one star because there was not a zero or negative star. I called a month in advance to ask if I could bring a group from my church, 24 individuals for dinner on June 6, 2022. The manager said, of course. I was passed off to a waitress who took my name and phone number. She reconfirmed the date, an approximate time, and the number of guests. I called back the week before to confirm that nothing had changed and we would be there in a week. All is well. On the afternoon of the visit, I called from our bus, to say we were 1 hour away. No one answered and I got a machine or service. I left a message and gave the name of the lady that took our reservations. I called back 30 minutes out and got the same message. We pressed on. I led the group to the restaurant on the prescribed day and time. I waited 10 minutes and was told I could bring the group in. The group stood for another 10 minutes there were only two parties in the whole restaurant. I finally seated our group myself. We sat for

Disappointed in how this place has ended up. Group of 5 (3 were under age 11). Sunday afternoon around 2pm. We were able to get seated within 3 minutes, but it took over 12 minutes for someone to come take our order. Once we were able to place our order it took around 22 minutes to get our food. During that wait our server came by and said sorry for the delay, we currently do not have a cook so we are taking turns back there trying to help out. Something that would have been good to know early on. Server was nice and the food was okay, but definitely not worth the wait. You could tell that busing tables was not a high priority at this location. The price of food has definitely gone up. For a family of five (two adults and three kids) we paid around $60 not including the tip. I'm not sure if it's at all locations or just this one but they only had the one old-fashioned syrup at the tables. I had ordered strawberry pancakes and they forgot the strawberries so I asked them if I could just

Horrible service! No sense of urgency whatsoever. When we were being sat the lady looked at us like why would you want to eat here. Waited 10 minutes before being greeted at the table and another 10 min before we got our drinks. There seemed to only be 2 servers on the floor but by no means were they busy. Never seen a manager on the floor which in my personal opinion is where the problem lies. They really need to fix whatever internal problems they are having because the location is great! On a side note being that they weren't busy I couldn't comprehend why they never bussed any tables the entire time we were there dining. Have some Pride in where you work!