Hooters

We were celebrating my daughter's promotion to the 9th grade. Our hostess was great. She was very nice & friendly. She was a great representation of GREAT CUSTOMER SERVICE. The food was reasonable & delicious. The environment was family friendly.

We had not been back to Hooters for a number of years because of poor food quality, but we decided to give them another chance. Bad mistake! We placed a online order for pick up. 6 items in total for 3 people. When a restaurant receives an order and they are out of an item, they need to be proactive and contact the person who placed the order to let them know that only some of the items are available. This restaurant does not do that. When I got there I watched the lady put the items into the bag. When she knew there was something missing she should have said something. She did not! Then she takes my credit card and charges me for the total order, knowing that there were missing items. When I asked for my missing item a number of the girls all at once said oh we are out of those. So this was not something that was unknown to the people in the restaurant. When I asked for a credit they said they could not do that. They would have to contact corporate and have corporate take care of it t

This place is by far the worst eat in restaurant out here. 2 guest ordered 2 orders of shrimp & the chicken & shrimp plate with fries. The fries was cold to touch and a sprinkle extremely small amount of old bay sauce on the shrimp. The waitress came to serve our food with her phone in her hand & began talking on it after serving us. She was sitting at the table behind us on her phone. I called her for silverware & she didn’t bother to get off the phone, she kept on talking on the phone with a attitude about me wanting silverware. We were outdone with this restaurant. And the bill was $80 never again will we ever eat here again!!!