Hardee's

I pretty much avoid Hardee's as I do some other fast food chains, until today. Last week, I ran across a coupon page with both biscuits & gravy and jalapeno popper bites discounts. The first coupon was the right fish hook to draw me in. So, this morning I tried out both items for my holiday weekend breakfast. The poppers delayed my order a little bit, but not too bad. When I got my sack of food, everything was at just the right temperature to please me. The B&G + popper breakfast was the perfect combination. The biscuit was fluffy and tender, just waiting for to be split and topped with gravy. The gravy was excellent and just the right amount. The jalapeno poppers alternating with B&G mouthfuls would satisfy any savory breakfast lover. The number of poppers were just enough plus two (like getting a single tater tot with your fries order). Personally, for any biscuit & gravy feed, I make sure I come prepared. Nestled in my pocket is salt, pepper and Jack Stack All Purpose seasoni

I felt bad. I think they were understaffed that morning. Folks had to park and wait for their order to be brought out. They forgot mine. No biggie. Here's a suggestion, just to avoid confusion, whomever is working the window should keep track of make and vehicle of the car for the order. Write it on a receipt idk. Then they can tell whomever brings the order out which car to go to. This could help avoid asking multiple cars if it's their order. Hopefully that could help y'all. But no worries. I'll be back

Went to pick up my mobile order I made through the Hardee’s App. I spoke with Antwon the “General Manager”, he let me know that since the order doesn’t show in his system, he won’t make the order. If I get charged by the app he won’t refund that, but I can buy it now again from him. There is no way to cancel the order in the app that is showing completed with an order number. Antwon has decided that a $5 order which costs the store $2 is too high a cost for that business to risk (as they may get paid later anyway), that I am responsible to take that risk. A business with that foolish of a customer service risk evaluation is going to fail, I hope they can get some management with a better basic understanding of how customer service works before then.