Franklin Social American Kitchen & Bar

We ate dinner there last night as we stayed in the hotel. It was pretty much empty at 8pm. I had the lobster bisque. It was very flavorful but I think the lobster might have crawled out of the pot before it was made, because it had zero lobster in it, unless it was ground up into a powder. My wife and I had the NY Strip steak with mashed potatoes and asparagus and it was decent. Nothing to write home about though. My daughter had the Chicken Parm Sandwich that she seemed to enjoy. It came with these really weird French Fries. It’s almost like they were smashed but they were delish. Our waiter was a very nice older gentleman and always made sure our drinks were full. Overall, it was a nice place to eat, and I would eat here again. It’s not bad on the pockets either especially for the location in a major city.

Found this place on Yelp after a friend went "gluten-free ish". It's located inside the renaissance hotel. Decent menu, drinks, etc. The decor is nice. We went on a Sunday night and it was empty or what people might call "intimate". I had the foie, friend had the roast chicken, and we shared an order of the truffle frites. My foie was good, a bit oily but cooked well. Small portion but to be expected (it's a goose not a horse). Friend's chicken was good, little dry. The frites were limp and oily. Dessert was chocolate mousse which tasted like it was prepared in house. Overall not a bad meal but nothing exceptional.

Service was....an experience. I assume they're understaffed, and the gentleman working was quite stressed. We walked in around 730. There were 3 tables seated. The server asked if we had a reservation. There were about 15 empty tables, but since he was working alone, he said we'd have a 5-10 minute wait. We asked to sit down since we had just walked about 20 blocks, which he did let us do. As we were ordering, another gentleman entered and asked a question (very politely I might add). The server's response was "are you f***ing kidding me, man? Go ask someone else". It was...shocking. The food was good, drinks were good. But his treatment of us on entrance and this other gentleman were...not. We all have bad days, but to curse at a customer for asking a simple question was really unacceptable.