Franco's Pizza

This order was excellent . . . came just as I asked . . . the pizza was great . . . hot . . . and so so tasty . . . just like always . . . and the Royal sub was one of the best that I have ever had . . . the fries were flavored just right and they were hot . . . delivered on time and very politel . . . Thank you

Located in a small strip mall of stores, there's plenty of parking. There's a few tables, 3-4, so you can eat in, but I observed that it was a mostly take out business. In fact, the first thing the disinterested employee at the register asked was if it was take out. I said no, this is my first time here so I'm not familiar with anything. Instead of suggesting I look at the menu or assist me in some kind of way, he just stood there looking annoyed. My husband finally asked for a slice and normally, after experiencing such poor customer service, I would have walked out, but I ordered a regular cheese slice. My husband wanted sausage, so we were told that it would take 15 minutes to make, so we waited at a table. Other employees weren't as bad when he walked away from the front counter. Anyway, I was surprised when I opened the box because the pizza is square. It's thick and saucy with very little cheese or flavor. It wasn't exactly a Sicilian slice (New York city people will know what I

The food is fine here, it's the service. During busy times, they take too many orders and then cannot fulfill them when they said they would be done. When the pickup time is 4:20 and the large pizza and 20 wings isn't done until 5:20, that's not reasonable. This is the second time this has happened. Have to be better managed as a business. Don't take orders you can't handle. I know their rep is solid in Buffalo, but look elsewhere. Plenty of locally owned places that will treat you better. There was no apology and no discount offered either.