Firehouse Subs Westpark Walk

Food is good but for crying out loud don't use their app an expect their delivery time to be anywhere near what they say. App users are second-class citizens. You'd be much better to just go to store and stand in line and order. Or you can order online, then go stand in line until they wait on everyone else, and then make your order!! Ugggg

The only positive to this review is the blonde cashier. She was super sweet and friendly. The food itself was horrible! When we received our food my sandwich was rubbery and full of long pieces of fat meat and it clearly wasn't cooked all the way through. Also we didn't receive pickles and when I went to ask if they still serve pickles with meals you would have thought I was speaking a foreign language because the guy that appears to be a manager asked me several questions just for me to get a pickle. He wasn't very friendly and not once said a simple sorry about that but instead looked at me like I just cost him a thousand dollar loss for a pickle. We were able to get a replacement sub since we dined in but had we picked up and not checked it I would have been out of money and out of luck. This is not the first negative experience but I chose to not post the first time and give them the benefit of the doubt. I definitely will NOT be visiting this particular location again. PS. I see

This place is excellent I've eaten there twice now and it's been excellent both times they made my sandwich exactly like I asked it was hot and it only took a few minutes to get to me I give this place 5 stars all way around good experience nothing was lacking check out the killer photo of that killer sandwich