Firehouse Subs Raymore Gateway

This location is terrible. They are always so rude when my family comes here. The attitude of the employees here is that of inconvenience when we walk in the door. I am currently sitting here waiting with my family to order food. I would leave if this wasn't already our plan to eat here and my rewards weren't already activated. When I walked in, I was immediately told, without any other sort of greeting or acknowledgement that it would be 15-20 minutes before anyone would even take my order (also heard that in the past). I can't believe that I actually miss the enthusiastic "Welcome to Firehouse" chant that used to be the standard here. The employees are never trained at the computer, even today. When they ask their supervisor/manager for help they aren't treated kindly either. The crazy thing is that this location is never staffed by the same people, yet my experience is the same each time. This tells me that there is an issue with the franchise management.

Never ate at firehouse I ordered what I assumed was a cold sandwich because they have a "hot sandwich" section My meat was luke warm " nasty warm" the veggies warm ???? no mention of heating the entire sub 3 stars only because the bread was good but come on tell people it automatically comes warm I like a regular deli cold sub

I usually love the food here but tonight my husband and I both said our sandwich was not as it usually is. I noticed the entire staff was different. Maybe under new management but it wasn’t good. Not sure I’ll go back.