Firehouse Subs Oakwood

I’m quite new to the area. I’ve ate here a couple of times. I used to work at the Firehouse in Macon as a shift leader, and I would love to give you all a 5 star rating. Some of your employees have terrific customer service. But, then there is the issue of my sweet tea not being sweet at all, and the dining area being in a mess… I understand that at one point you all were understaffed, but when these things happened there were at least 7 employees behind the line…. I’m not writing this review in anyway to degrade you all, but to uplift you…. And give a few pointers for you all to focus on. I will be back because I love Firehouse. ????

Food is consistently good, but quickly becoming not worth it. Service is consistently bad- especially if you opt for the "convenience" of calling ahead and picking up at the drive-thru window. Generally a 5 minute wait for someone to notice you, then another 5 for them to figure out where your order is. It's very consistent, too- even though there are different employees each time I've been. Dear Mgt: If you ever get the drive-thru fiasco straightened out, you might suggest that just a few of your employees say "sorry" when they F up your order, and maybe go way over the top(!), and actually say "thank you" when they give you a receipt for the $ you just spent with them, despite the issues.

Staff friendly and helpful. Sandwiches were delicious. Restaurant clean and staff constantly cleaning and checking on customers.