Firehouse Subs Lakewood

Called this place today to place a pickup order. The employee answered the phone and without even waiting on me to answer placed me on "hold". He actually just sat the phone down. I could hear him laughing and joking with someone in the lobby. At first I thought it was an order but after being on "hold" for about 5 minute and hearing multiple stories no order was being taken. I decided maybe I needed to call again to remind him I was still on hold. I hung up and waited a few minutes and tried to call back but apparently he still had me on "hold". We decided to just go up there and place the order. When we walked in there were 3 employees present. There was zero urgency by 2 of the employees, in fact, one of the men was more interested in the Saints Football game on the television than he was with helping ANYONE. The lobby slowly began tp fill with customers that had orderd online or by phone. I saw at least 5 different people walk in and the answer was always the same, "oh yeah, we wo

So the place is good, I will give them that. The theme is great I used to be a firefighter so the décor always makes it fun to go, especially with children. But the food has to stand apart from the rest of the places that sell similar food, in this case subs. I believe what really separated Firehouse Subs from the rest of the local sub shops was their hot sauces they had prior to the virus that scared the world. Post pandemic when everything opened back up the sauces did not return. I was curious as to why, and I was told by one store that people would handle the bottles and it became unsanitary. When they said that I looked at the soda machine which has 120 varieties of soda you can choose from by the push of a button. I believe Firehouse Subs is missing the mark on this which is why I gave only 3 stars. Bring back the sauces because the subs are no longer unique from other sub places. I hate leaving reviews like this but unfortunately they used the pandemic as a reason to

The meatball sub sandwich is excellent . Kid-friendliness: Friendly Service Parking: Lots of parking Wheelchair accessibility: Yes