Fazoli's

Great experience for a Favolis. Very clean and friendly staff. Good food for the price. Much better than a high priced Italian restaurant that claims to be family when you're there.

I ordered a Keto lunch meal which came with a Pepperoni Flat bread and a side salad. When I received my salad the lettuce was wilted. I called the store and spoke with the manager and he told me to come back to the store and he will replace it free if charge. When I came back to the store the Manager Tyson replaced my whole meal. That's customer service that we don't see anymore. Thank you Tyson and his team. They were very friendly and took care of my issue promptly.

I am, or was, a regular customer at Fazoli's until today. This is what happened. Today 09/21/22 at 5:20pm I pulled into the drive through and ordered a Chicken Pesto Rotini. They thought I said Fettuccine so they charged me $8.99 for the Fettuccine then had to cancel it saying that the $8.99 should be back on my account in 3 days, but I doubt it'll be that easy to get my money back. They then charged me $9.99 for the Chicken Pesto Rotini. When I got it I noticed that the green Pesto sauce was missing so I brought it to their attention. One girl asked the cook if he had added it to the Chicken Pesto Rotini and he said yes. I then told her that I don't see it. She then assured me that they sometimes put it under the cheese. Another girl gave me a weird smile and I drove home. When I got home I put some black pepper on it and began digging into it only to find that the green Pesto sauce was in fact missing which made it taste bland. I included pictures of both the food and the recipes fro