Evanston - Lou Malnati's Pizzeria

Horribly slow service, our pizza seems to have sat for 20+ minutes after leaving the oven, took food nearly an hour to be served, my Caesar salad dressing was beyond bland, no beers on tap, no microbrewery beer, only a handful of wine choices. DO NOT EAT HERE.

We went to Lou’s for lunch yesterday. We first got there it wasn’t that crowded. Our waiter was extremely pleasant and took our orders. As we waited the restaurant got more and more crowded. Sadly our waiter was the only one there. I don’t think I’ve ever seen anyone running around so much trying to take care of all his customers. The smile never left his face. He was so apologetic about any delays. Fortunately the cashier did jump in to help him. But they were really slammed! Food, as always was delicious. We had salad and of course pizza. But the most important thing was the service. I know it’s really hard to get help these days. Especially good help. The gentleman taking care of us could not have done a better job under any circumstances. Kudos to Lou’s for having such outstanding employees.

I came to Lou’s in Evanston because I wanted a sit down location so my kids can try Chicago pizza. Our server Patrick went above and beyond for us. So personable and so attentive. He chatted with us and genuinely made us feel special. My son 13 said mom tip him big which of course I did because years ago I was In The service industry. Chicago native and now reside in Las Vegas my kids were not used to the deep dish pizza and the chunky sauce on top but who cares. They got to experience Chicago pizza our service was amazing. The Caesar salad was great, the lasagna was great and we enjoyed. Thank you Patrick for making us feel great. You will go far in life whatever your future holds. Always shoot for the stars because people love working with people