Eli's Restaurant Group

Another clueless management story. I booked a table for 9 a month in advance with a "Manager on Duty". The table was to be in the back of the Hamden location so we could have a semi private table. I showed up on time with my group this Sunday only to find out that I was LIED to. I was told my table was unavailable and they don't reserve it for regular diners. I was told that a shower taking place in an adjacent room and that I would be in the way. I was given a table in the middle of the restaurant and that was it. I received the typical lip service from the other "Manager on Duty" stating that all she had was the middle of the dining room and that was it. I've been a retail manager for 30 years and know poor customer service when I see it. We had our dinner, spent about 600.00 and left. Guess where I will never take a group of my friends again.

There isn't any location that I haven't liked... not sure why it took me so long to give them a shot but haven't had a bad meal yet. If you're not big on trying new things like I was, you can venture out into a new category on their menu and it will be worth it!! Also had catering done for a birthday party and even that was slamming!! Steak and cheese egg rolls, sandwich and fajitas are bomb!! I didn't even know steak and cheese came so many ways!!

I totally given one star I just went there for lunch I walking in & the lady's & a guy make wait for 25min just to help me but ? Before me other people was walking inn too and they sit them right just because that way I dress or look don't give you guys the right to discriminate nobody I can say HORRIBLE SERVICE MARKETON PLACE HAS BETTER KITCHEN SERVICE THAN YOU GUYS . I'LL GIVE THEM ⁵STAR