El Pollo Loco

Good food. Not too thrilled with the piece of chicken cut in my salad, a little grizzle, a little too charred. But otherwise good! Food : 4/5 | Service : 5/5 | Atmosphere : 5/5 … More

Overflowing trash cans greet you when you arrive at the West Valley 5600 W location. You see the Manager outside sitting on the trunk of her car. I'm assuming it was her because she returned inside and was calling out order numbers. Young man at the order desk was polite and friendly. He took our order and gave us our ticket order #444. We went to find a seat and had to wipe off one of the many dirty tables in the restaurant. Once we sat down I was called back up to the counter to be informed that the store was out of queso sauce for queso chicken nachos I had ordered. I was asked if I wanted regular cheese or I could choose something else. The manager didn't intervene or do anything to help with the situation. She just continued calling order numbers very unprofessional and uncaring. I finally agreed to the regular cheese and got my cold nachos with unmelted cheese a few minutes later. I sat in your fly filled establishment for about 1/2 hour. Not one time did I see any employees cle

The food here is really good. And the 3 workers were really working hard!