El Pollo Loco

The food wasn't satisfactory. My pollo bowl was cold. When I asked for it to be microwaved for 20 seconds, the young man looked in disbelief I would even make such a request. Instead of 20 seconds, he said he did 10 seconds because it was an industrial grade microwave. The food didn't warm much. There was no ice in the soda machine, more was there vitamin water. The coke opted for was flat. Bad experience. Never to return.

We ordered the 2 piece chicken meal this evening 8/06/22 around 5pm and were told they were out of bone-in chicken. How does a chicken place run out of chicken???? So we ordered two double chicken salads instead which had no double amt of chicken and the avocado was not ripe. Worst El Pollo Loco ever.

Ordered for curbside pickup. Waited 10 minutes in my car, nobody came out. I went inside and told the employee what happened. She asked for my name and handed me a bag that was sitting on the counter for who knows how long. All she said was here you go. No apology or anything. Chicken was dry as a desert and I had to douse it with salsa for it to taste any good. I ordered 2 of each of the salsas and was given 4 of 2 types. Avoid this location at all costs.