El Pollo Loco

Don’t order online I ordered online a chicken burrito with no cilantro dressing No pico de gallo No jack cheese They only ended up giving me a burrito full of cilantro dressing and some extra on the side and no avocado this is a horrible place to order online

Worst fast food experience ever. Was almost there 60 minutes to pick up order that was ordered on the app. I used the app while in line due to 4 people ahead. Waited and waited. Person working register taking orders and bagging food seemed confused. He kept on reading tickets over and over, not putting food in bags. And waving his hand to snap his fingers, yes...him. After 30 min, I asked how much longer. Cook, who was really keeping up, came to front to help. Everyone was so confused what the snappy finger guy messed up. I then said my food was sitting there on the counter for 30 min and that it was probably cold and soggy. The cook said she would remake it. Had to wait longer! Finally got the order, nothing else was offered for our horrible experience (coupons, extra food, etc.) Was a little mad since family was all waiting at a table. Just very disappointed. Honestly, worst experience ever.

We ordered 2 double chicken tostadas. They got our order wrong. They gave us, basically a chicken salad, no tostada shells. We went back and told them and showed them the receipt. Without missing a beat, the manager put in another order for us. We told her that we just needed the tostada shells, but she said that what we received was different than what was ordered. We told her it was ok, but she placed the order anyway. They were very busy in the drive through, but they right order came within minutes. She apologized and we thanked her. It was an honest mistake that was corrected without issue. The food was great and the only real complaint I could say, would be that the dining area could have been a little cleaner, however it wasn't that bad. The staff was working hard and very accommodating. I appreciate that! Did, I mention already that the food tasted really good?