El Pollo Loco

This location's kitchen is always dirty!!! Every time I order online, they ALWAYS mess up my order. Items are either missing or items that I requested to be removed are added. This past week, I decided to give them another try, I placed a pick up order and when I got to the restaurant it was closed! I tried calling and there was no answer. Fortunately, I got my food from the drive through window but when I was about to eat it, I realized the avocado was black... This location kitchen and dining area is ALWAYS dirty, they're always low on salsa's and never answer their phone... This location was my go to place since it's close to me but I'd rather pay extra for delivery from another location because I ALWAYS have a bad experience here.

went here with my family and there was literally a coke on the floor spilled. And they literally forgot all of our sides like our corn tortillas, rice, beans, napkins, and forks. And we had to keep getting up to get the items and the guy attending us kept having an attitude. And when I left the spilled coke wasn't even cleaned up and I took my time to eat. Y'all need to really retrain your people. My local pollo loco of the Bay Area is way cleaner and the service is amazing so please make your service better for the best of your customers.

Every time I come here is a long wait! But today 30 min. long is (record Guinness) the most longer time for fast food drive-thru all for the Birria tacos ???? first time to try out and there were burned $10 ain't worth it I took a pic. to share with ya! I was starving ???? and tired from work I parked to eat and what a surprise!!!!???????? not recommended!!! If you curious and wanna try/see youself!!! ????????????????