El Pollo Loco

Horrible experience! They messed up on my order which is no problem but I was bummed that I had to go all the way back to get the correct order. The staff was so rude with awful attitudes. I will never come to this location again. They clearly didn't want to help me and did not apologize for the inconvenience... very bad customer service. I'm use to the excellent experience and service I get from Starbucks, Chick-fil-A and in&out. Mary the shift leader was very nonchalant and did not express sincerity in wanting to make the situation right. Additional training is needed badly at this location. Please hire helpful and friendly staff that care about the customer experience. Mistakes will happen but it's all about how you fix the situation and make customers want to continue to come back.

Something is wrong with my order more often than not, when I go here. Love paying for stuff I never got, or full orders never delivered and never refunded after being told it will within a week.

You wanna know something? Fast food in La Mesa is really hit or miss. I’ve been to this here place a good dozen times in the last 4 or 5 months and only had one bad experience. Honestly that’s pretty good. Everyone is going to have a bad day here and there so I try to keep that in mind. Consistency is key in my opinion and this place is consistent on everything. Friendly service and really tasty food. Keep your current staff happy because they’re the ones making it happen.