El Pollo Loco

Waited in line to be attended ten minutes later. Then i did not receive my one item over ten minutes later after bigger orders were placed after me. Management needs to get it together in securing a good team work flow. The team at that hour did not help each other out. There was only was person in the front trying to take orders and hand them out.

Mashed patoatoes were very good, mac and cheese as well but wow they burned the chicken so much it was hard as a rock, i have dogs i gave them a piece they even had a hard time chewing it. 2 pieces of chicken had to be thrown away it was very brittle and hard, the chicken has gotten way small honestly in 2 to 3 bites i can finish one i would stay away from this pollo loco and not waste your money this is the 3rd time this has happened. (In my picture you can see the 2 pieces of burned chicken they even look like beef jerky. i used my index finger to show how tiny the pieces of chicken are they have gotten way smaller its because of inflation they charge us more and give us less)

They never have chicken ! How can u be a pollo loco n tell customers we have no chicken it’s always no lie all the time I hate this pollo loco n they are very unprofessional and bad talking people horrible service n u will wait 30 minutes in drive thru that is the truth always the same thing !!