El Pollo Loco

Terrible portions and missing cheese and avocado.? Smh This is a double chicken tostada salad?? Second visit 1/24/21: Once again missing avacado and cheese. Seems to be the same ingredients missing every time. What’s wrong with this location?? Doing this on purpose is the only thing that comes to mind. Second picture is from today.

This location is violating food safety practices as well as selling items without key ingredients. I ordered the double chicken nachos and they were given to me without queso. I also ordered the tropical mango tea and was given plain unsweetened tea (the mango tea is unsweetened as well, i was disappointed to find out later). When I brought them back (after I'd gotten all the way home!) they said they were out of queso so they just gave them to me like that with just shredded cheese without saying anything. I also have included a photo of one of the drink cups just sitting in a vat of salsa, which I assume they were using to make the portion cups. But this entire drink cup SOMEONE PUT THEIR HANDS ON DURING COVID TIMES is just floating in the salsa! They have their dining room closed so had I not gone in to get a refund for my nachos (which, they shorted me $2 on my refund as well!), no customer would've seen this flagrant health code violation. Your staff needs to be re-trained or fire

Most franchises around my area are getting pretty sloppy and unethical on their quality of food and service. Old chicken, stale chips and tostada shells. Pretty bad lately