El Pollo Loco

I placed a mobile order at 1:35PM. It said it would be done by 1:41PM. It was 1:46, thought I would go in and see what was going on. I spoke to a lady guy with glasses and a little red head girl and was told that they were waiting for my burrito. Okay, so I went back to curbside because that’s what I ordered. It was 1:58, other cars had gone by and nothing. I go back in and the guy in the glasses said, oh! Her food. At this point I’m upset because I have to go back to work. I quickly told them to give me my money back because I have to go back to work. The response I got was, well your food is ready. If my food was already, why not bring it to me? So I talked to the manager, who was beyond condescending, refunded my money and told me, well sometimes we’re busy. No apology, nothing. I asked her for corporates number she told me it’s on the receipt. How would I have a receipt if I never got my food. This place is run by a rude, unprofessional, woman. Not surprised why her staff feels som

Friendly service, Sarah F was great! Food was good, quick and place was clean.

I ordered 2 classic chicken toastadas and one double chicken toastada They all barely have any chicken I paid extra for them to not even put enough chicken The one with avocado is the "double chicken" but they all hardly have any chicken on it ????