Dunkin'

Went to the dunkin donuts #351517 in Ephrata PA and had such a disturbing experience we may never go back to dunkin again and we're regulars!!! - the beyond sausage sandwich we purchased was inedible, we took pictures and are trying to figure out how to upload them as the sandwich looks like it fell on the floor. The beyond sausage patty was only a broken piece maybe 1/3 of the normal size of what we've gotten previously and it looked touched. We have gone to this drive through on several occasions and have over looked stale donuts, missing cream, different flavors then ordered etc. and once even a credit card we had to drive back for because it wasn't returned... we tried to call at the store at the time of the credit card missing and the phone message bank was full so you can not call them or leave a message, we tried again today and it's still the in the same state. this one franchise while RUIN the entire chain's reputation. Please know we do not ever write these kind of letters ..

This Dunkin was absolutely the worst for quite some time. I had stopped going here at all, until a couple months ago when I decided to give it another try, and I'm glad I did. It seems like they have an entirely new staff and management and I've started visiting this location again multiple times a week and I always have great service and get good quality food/drinks. Great job on the turnaround!

I always ask for my bacon to be crisp on my sourdough egg and cheese breakfast sandwich. Each time they come through. Very courteous and kind. Thanks for listening to my requests.