Dunkin'

USE THE MOBILE APP to order!! I used to come here often, the girls have always been super nice and when using the app to order I've never had any issues. I came through drive and got my usual drink with a cheese croissant, I was charged for the food & drink but only given the drink, which was wrong. I understand mistakes happen, and it's probably a hard job during the pandemic. Spoke to manager on the phone who said I could come in and they would remake my order, I did and the girl was very nice and gave me a free donut and my new order. I got home only to realize they gave me a bacon & turkey croissant instead of cheese... I'm vegetarian so I couldn't eat it. Feeling very defeated. Not going back again to fix it for the third time. The manager could have handled this situation better by coming up front to verify my order and apologizing for the inconvenience. (Also if I had been given a receipt the first time) Not really appropriate to have the kids that work for you handle these sit

Was at the drive thru looked like it was closed. So disides to move to the window. Saw employee in there but didn’t acknowledge me. The 1st employee,Acted like he didn’t see me. 2nd one she looked at us but just looked away. The 3rd one was by the window but didn’t say anything to me, didn’t tell me if it was closed or open. WORST CUSTOMER SERVICE

Horrible! I come here every morning; I literally have to come inside because apparently “drive thru” decides what they want to sell per the front counter person. I asked for a large ice cream shake and was told we don’t have any I come inside and they have plenty of ice cream. It’s ridiculous! If your going to run a business you should be serving everything on the menu not jus what your not lazy to make or serve. Then again this is why the employees work here..