Cowboy Chicken

This was my first time eating at this chain. When I walked up, I read on the front door that they have “fresh, healthy sides”. Don’t believe it. (See pic). Macaroni was dry and tasted like week old breading. Their twice baked potatoes weren’t much better. These sides are as far from FRESH as you can get! Chicken was the only thing worth ordering, so I gave two stars for that. Won’t be back to this location or any other if their “fresh” sides are like this location Also, I asked for Sweet Potato Fries to replace the old m&c and they were undercooked.

Fist stop at this place and I get a surprise ???? with healthy delicious food ???? Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 … More

So I liked this place the first time around. But today's customer service was downright embarrassing. First, I ordered a beverage from their fridge that required a bottle opener. Then they can't take it from my hand because I grabbed it, so I must go around the counter myself to open it. Then, I found a long hair across my food shortly after my first two bites. I politely address the concern to my cashier, Avery, and she confirms with whom I assume is a superior cashier. He then asks if I only want the side replaced that had the hair that he saw. I don't understand how you could offer that as a remedy to the issue of the contaminated plate. Sad to say that the red flags kept on piling up. I then hear those same two cashiers joking about whose long hair it was likely. No manager ever came out to note the concern whatsoever. I'm not sure one was even on duty because then I see staff come out sitting by the condiment bar area drinking a Coors beer and chit chatting with all the front staf