Cook Out

It was obvious that this location had some operational deficiencies from the moment we arrived. The employees appeared to be overwhelmed and without accurate direction. We waited about 6 minutes before our order was taken. The employee was very nice which prevents this rating from being a one. I ordered a "Big Double" and I have seen larger beef patties served in kid's meals. It was so disappointing based on the reputation of CookOut. Also, the patties were definitely burnt and dry. My wife ordered the hot dogs with chili and the chili was so dark in color it had to be quite old. She didn't even bother to eat or keep her second hot dog for later. She threw it in the trash. There was even a seating bench with a handwritten sign placed on it advising not sit because it was not secured properly. Clearly not a location I intend to revisit. The ownership and leadership team are below any reasonable standard of quality service that I can appreciate.

If I could give a 0 I would! Stood in line for 20 minutes. They stopped taking orders the cashier walked off. Overheard another worker say to stop taking orders. Waited another 10 minutes with a line of people. Employees kept walking around never talking to the customers. Finally just left without being served! Terrible!!!!

Good food, quick service, and always super friendly! Whenever we want a quick bite, Cook Out never disappoints! I do wish their side options offered a bigger serving though. Regardless, they're still delicious!