Chipotle Mexican Grill

This place is never open on time. I have been there multiple times after 1pm and there have been people waiting outside to get in while the staff walks around inside looking at the waiting customers, and no one ever has the decency to come to the door and say anything. I could understand if the customers were arriving before the time that the hours that are posted on the door says. But that is not the case. They are still closed literally hours after their signage says that they will open. It is absolutely ridiculous and at this point they should just consider closing all together. People are wasting their limited lunch times just to get to a place that advertises that they are open, only to find that they are not. If I could give then zero stars I absolutely would!

Chipotle as a whole is facing big issues: supply chain, employee resources, and in my opinion, people always asking for a little bit more (which may be why they are always running out of food????) Despite the challenges, their customer service is always pleasant. Today, for example, it was 5 min to close and the lady in front had prepaid for chips. The employee apologized that they were out of chips said they would refund her money. He went to get the manager, who could have easily over-ridden the transaction with 5 min to close. The lady was upset because the chips were for her daughter (and if you have children you know how picky they can be). The manager offered to relight the burner to fry her more chips, saying it would only take a few minutes. The lady was very grateful. I didn’t get the manager’s name but to me, he didn’t have to that. He could have apologized for the inconvenience, refunded her money, and called it a day, especially with 5 min left.

Incredibly unorganized store, they open at noon!? What? The store is dirty, bits of food all over the dining area, everywhere, you can probably make a whole burrito out of the stuff on the ground. I placed my order at around 11:30ish to be picked up at noon, I waited until 12:30 and they were not able to get it done, I left for work. Never coming to this store again, kids behind the counter move very slow except for the girl actually making the bowls and burritos, she was doing her best. I don’t blame them. They’re underpaid and over worked, most stores are understaffed. Qdoba is my new favorite, I’m deleting the chipotle app from my phone.