Chipotle Mexican Grill

I don’t like giving out one stars because it may be a bit harsh but I don’t know what else to put. Every time I attempt to eat here there is always something off. The one time they were randomly closed because of whatever reason (their hours always seem to be switching up). And now I walked up to the door and there was a sign that they do not have any white or brown rice. I feel that’s a super important ingredient to be stocked up on. So, I really haven’t been able to actually eat here which is unfortunate and hence why I can’t really give it any stars. Nothing has gone smoothly here on multiple occasions months between each other as well.

This place is horrible!! 2 times I've ordered from their mobile app and when I arrived, I couldn't get my order. First time, they were open but their mobile app was down according to the rude employee. She just said I'd have to request a refund through their website. Wasn't apologetic or helpful at all and I was never able to get my refund. This second time, once again the mobile app took my order and money. I arrive at the location and they are closed with a sign on the door on how to get refunds. I was able to request my refund this time but it will take 5-10 business days which is a joke. I will never be back at this location nor Chipotle ever again. I am done with this trash of a chain. If you still decide to go, don't order from the app as it's a 50/50 shot you'll have food there.

1. These guys close the store earlier than the officially posted business hours frequently. 2. The service has been bad. 3. Many people serving the food didn’t care about hygiene and were dragging tortilla over the counter top. 4. The quantity served is not consistent and depends on how the person helping you is feeling that day!? Chipotle food is quite good if served well however it looks like not enough attention is being given to maintain the Chipotle customer service standards at this branch. The Franchise should look further into improving this poorly operated location!!!