Chipotle Mexican Grill

They Are Very Rude. Over Charges, The Head Manager Is Very Racist And I don’t usually get racism assaults but he was gross. He said he was in charge of the entire store. I see why his workers are so rude and careless. Not only did they charge me 3 dollars more for the same order I got the day before but they put 3 chicken bowls in one cheap bag, and my bowls fell out on the dirty garage floor. I called to tell the manager he said he can’t do anything without A receipt. Excuse me if I don’t hold on to fast food order receipts it’s not like it’s close, you don’t usually have to return anything. Chipotle use to have classy bags now they have trashy bags. Please save your receipts it’s not the same friendly classy place it use to be. Now the even charge for every tortillas even for A chicken bowl. Hopefully you get A cashier that can actually count and know how much she should charge for tortillas.

I frequent this chipotle because it’s close to my house but everytime I come here I regret it. The lack of customer service, and basic manners from the employees is ridiculous. Mobile orders are never ready- they don’t put them on the shelf so you have to go to the register or speak to a takeout employee and 9/10 they don’t greet you. Just immediately tell you “idk how long until your order is ready.” prepare to wait 20-30 minutes some days for your order to be ready.- they skimp on the portions too.

I ordered a burrito bowl and chips for myself and a kids quesadilla, via mobile order. Chose 6:10pm for pickup. Walked in at 6:20pm because I figured they would be busy. I did not get my order until 7:03pm- 53 minutes late. I’m okay with a little bit of a wait, but nearly an hour is unacceptable. Got home and they gave me 2 burrito bowls and no quesadilla. My toddler really won’t eat the bowls so, I had to find something else for her to eat. I guess it’s my fault for not checking at the restaurant, but it probably would have taken another half hour to get it fixed anyways… I am assuming they are severely understaffed. Management needs to fix this!