Chipotle Mexican Grill

I got to the end of the line and I asked for chips, they said they were out. I look to my right and see about 15 bags of chips, so I ask and the employee poked embarrassed and just said, “it’s my manager I can’t give them to you.” So confused, I called over the manager and asked him why they aren’t selling chips and he said they were for online orders that have already been placed. I was in the store about an hour before closing so I decided to wait and see if he was telling the truth, turns out he gave out 0 bags of chips the entire time. He was probably trying to not give out the bags so that they had more for the morning but that’s not an excuse. I also witnessed him drop some of the meat on the counter, and instead of throwing away the meat that was dirty, he just shoved it back into the container full of other meat. Safe to say I won’t be back here anymore.

It took me a lot of frustration to finally get to this point and now I'm going to say something. This establishment cheats you on the protein. Today I spoke up and ask if I can have some more protein because there was barely any protein. She scooped up 1 piece of steak and dropped it into my bowl. She then laughed. This business has also watered down their soda. Its clear that they are cutting cost and leaving the customer with a sub par product. They even increased the prices which I understand if its for inflation, but to cheat your customer is not exceptable. I'm not coming here anymore and sharing to everyone how this business conducts business.

The food is delicious and the price is great, but as with most Chipotle locations, sometimes the portions are very disappointing and it feels like a burden asking for additional rice... Customer service could use a little work, it feels at times like your being pushed through a conveyor belt with the sole purpose of getting through it as quickly as possible. I come here all the time for the nutritional value, quality, quantity(usually), and price, but it's not perfect.