Chipotle Mexican Grill

Terrible Customer Service! My order was not filled incorrectly before it arrived at my door! I paid $18 and the manager Jessica REFUSED to correct the situation. She do not apologize or offer any assistance and I had to drive all the way from my house to bring her the wrong order! She needs to be better trained on how to deal with these situations.

Let me start by saying I LOVE CHIPOTLE!! I eat here regularly and have never came upon a problem.. but once! Today was different. I walked in and stood in line and just observed... like always. The young man preparing the meals worked on four different people ahead of me, he cleared off food that was dropped on the counter, he removed empty and dirty containers and replaced full and cleaned ones. He goes back to complete another customer's order.. all wearing the same dirty gloves. As he walks over to start on my burrito bowl I asked him kindly to change his gloves. At this point I think he should have washed his hands and do this on his own, but I still asked. Immediately he got an attitude.. like who am I to ask him to change his gloves. I should have asked him to wash his hands as well but didn't want the unnecessary bother. The entire time he's preparing my bowl he's obviously annoyed. I asked for an extra side of sour cream and hot sauce.. he places it on the counter where I woul

AHHHH!! the cauliflower rice is amazing!! Thank you thank you. Fyi ordering ahead doesn't always get you a head of the line. When I ordered there was a line for the pick up and the regular line was free Update- (5/2022) service is still good. Got through the line quickly but my purpose for going was chips and guac. Love chips and guac! Only to be disappointed with stale chips. Almost to the point of not edible.