Chipotle Mexican Grill

Look if you want to pay the inflated prices for a mediocre experience that’s your prerogative, but my most recent experience disillusioned me to Chipotle. The things they have always done well were good. Don’t go for the garlic steak, I ended up not being able to eat a single piece.

Very inconsistent. Times when I can’t order online and times when I’m forced to order online. What’s worse is that I had placed my order and picked it up, I barely got half the amount of food! There was barely any rice in the bowl, and it was missing fajitas, corn AND lettuce! What a ripoff.

I will never return to this Chipotle again. I bit into my burrito and felt something foreign against my lips. I opened my burrito to inspect and found a 1” x 3” piece of thick plastic. This was not something that accidentally happened for instance when a bag of lettuce was opened. It was the backing to and in the shape one of those fake mustache. When I called to let them know I was initially apologized to and told by the manager that I could receive a free item next time I came in. Making someone’s food incorrectly and screwing around and contaminating someone’s food while preparing it is completely different. I explained the reason why I was calling in was so they can check to make sure there weren’t other foreign objects in the food. This is highly unacceptable and when I told the MOD that I had sent a message to his corporate offices, through the messenger app, and would wait to hear back from them he told me “Have fun with that!” and hung up on me. Really unprofessional and very p